Yes, Pony Express can help with your international shipping needs!

Here, you will find a way for us to make the international shipment process faster and easier for you! When you come into Pony, please have the following information ready for us to enter into the Shipping Label and Customs Form:

  1. Full and legal name of recipient

  2. Full address of recipient

  3. Recipient’s valid and accurate phone number

  4. Description of each items (at least 3 words long)

  5. Material that item is made of for each item

  6. Country of manufacture for each item

  7. Monetary value of each item

To print out an easy form to write down all this information, click here to open the PDF Form: INTERNATIONAL SHIPMENT INTAKE FORM

IMPORTANT ADDITIONAL INTERNATIONAL SHIPMENT INFORMATION

Shipment Information

  • Incorrect information may delay delivery to the recipient

  • Do not shorten or alter words such as in names, and addresses

  • Use recipient’s name exactly as it appears the recipient’s ID

  • Use phone numbers that are valid where the recipients can be reached

Customs

  • All international packages go through Customs in every country.

  • Pony Express and the shipping service used do not have any control over the amount of time spent in Customs. Therefore, the delivery date may be different than the expected date.

  • Customs may impose EXTRA taxes/duties on the items in the package independent of the shipment cost.

  • Pony Express and the shipping service do not have any control over taxes/duties imposed. The recipient will have to pay these taxes/duties in order to retrieve the package.

Tracking

  • DHL, FedEx, UPS provide tracking numbers all the way through to the destination.

  • USPS (Post Office) only provides a customs number that is partially tracked in the US only.

  • USPS (Post Office) customs number MAY NOT apply in the destination country. The destination country may or may not scan the customs tracking number.